SALESFORCE DEVELOPER   |   SALESFORCE ARCHITECT   |   SALESFORCE DESIGNER   |   SALESFORCE CONSULTANT   

Providing quality Salesforce consulting and custom solutions to various industries across Australia and New Zealand to improve business processes, data quality and value for Salesforce platform customers.

   

Qualifications

  • Bachelor of Information Technology
  • Graduate Certificate in Information Technology (partial Masters of IT)
  • Seventeen years IT work experience
  • Ten years Salesforce experience
  • Ten official Salesforce Certifications
    • Salesforce Certified Sharing and Visibility Architect
    • Salesforce Certified Application Architect
    • Salesforce Certified Data Architect
    • Salesforce Certified Service Cloud Consultant
    • Salesforce Certified Sales Cloud Consultant
    • Salesforce Certified Advanced Administrator
    • Salesforce Certified Platform Developer II
    • Salesforce Certified Platform Developer I
    • Salesforce Certified Platform App Builder
    • Salesforce Certified Administrator
  • Salesforce Consulting Partner (since 2020)
  • Trailhead Ranger (200+ badges earnt)

   

Services

I specialise in the more bespoke requirements and unique customisation on the Salesforce platform. I aim to ensure the system suits specific business needs and processes while keeping users happy and the business productive and successful.

I have experience implementing, developing, and managing small, medium, and large instances of Salesforce - within both new (greenfield)and mature (brownfield) environments. Usually working with the Enterprise licence level with various Salesforce Clouds including Communities, Sales Cloud, Service Cloud, vendor apps and other custom environments.

All solutions produced become the intellectual property of the client, reducing further additional ongoing costs such as vendor licensing or subscription fees. I offer a range of different types of engagement to suit individual and unique business needs.

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Testimonials

Check out my glowing reviews and testimonials collated from LinkedIn and Partner Listing.

Brooke is an exceptional Salesforce developer with an impressive breadth and depth of knowledge regarding the Salesforce platform. Brooke has a gift for keeping the end user in mind when developing pieces of functionality, creating screens and processes that take complex functions and make them simple for users to execute. Brooke is also excellent at managing up, setting expectations with her managers and delivering to those, even if that meant dedicating extra time when required. I would highly recommend Brooke to those looking for a qualified Salesforce developer to help them deliver an exceptional Salesforce product to their users.

Senior Manager

Deloitte Australia

I found Brooke an extraordinary partner that understood our business processes well and was able to translate those into Salesforce features, exceeding the fulfillment of our expectations, with a fast turnaround and even faster evolvement of improvements, adapting well to last minute spec rephrasing without compromising delivery.

Business Manager

StockCo Australia

Brooke is a delivery machine! Expert in Salesforce development with a rare, hard to find disciplined, pragmatic approach. This was a high pressure program with constant late changes and an immovable, legislated deadline. Brooke would always rise to the challenge.

Program Director - Customer Experience & Digital Transformation

QBCC

Brooke has an extensive knowledge of Salesforce, and how the features can be useful / adapted into our business. She has expanded the functionality of our Credit application processes 10 fold for the writer, credit team and customer onboarding team. Brooke is always responsive to requests or suggestions and works us through what is possible or alternative solutions.

Credit Manager

StockCo

Brooke was very efficient and diligent to work with on our Salesforce implementation requirements. Every task was done in a timely manner and her product knowledge within the program is impressive! Would highly recommend her to any business!


Director

M-ELEC

Brooke is exceptional. Not only is she a subject matter expert with all things Salesforce; she knows integration processes inside-out, delivers amazing projects and also provides detailed documentation. She is an incredibly technically skilled person, but can also explain technical processes to non-technical colleagues. I would jump at the chance to work with Brooke again.

Salesforce, Marketing Cloud and Data Cloud Consultant

Flight Centre

I have had the fortune of overseeing Brooke's work in customizing the APNIC's CRM. This has been a dream project, a worthwhile investment with mind-blowing results. Brooke was able to adapt the CRM to the very particular needs to APNIC and transformed it into an "APNIC-force". She developed a company-wide news-feed. A very powerful tool for external engagements. A shared contact database. Integration with a mobile app to scan business cards. An event registration system. A staff activity logging function. A training dashboard. Most importantly, a shared platform of institutional knowledge, enabling each staff member to acquire a full 360 degrees view of the history of engagements with every person and organisation known to APNIC. All of this could not have happened without Brooke.

Senior Director Engagment

APNIC

Brooke has gone above & beyond helping us implement Salesforce into our company. Nothing is to much trouble & her suggestions & ideas have definitely improved our overall success rolling our CRM program in a timely manor. I would highly recommend Brooke to anyone who is looking to improve their CRM rollouts & maintenance. An absolute pleasure to work with.


Director

Produce OZ by Jensens

Brooke has an excellent Salesforce mind. Her talent is showing value in what can be done with the platform and enhancing the user experience in house and also for clients.The solution that was proposed was a solid fit to the current business structure. It ensured that we were not holding another set of customer data externally to our solution. The solution was easy for the customer to use, and connected centrally to the existing systems so that they were not needing to create "another login".This project has since served two major events and countless minor ones with very little issue. The platform has been able to handle the requests as the solution was optimised for efficiency which has also made it very stable.I look forward to working with this partner again.

IT Manager

APNIC

Brooke is extremely knowledgeable and applies best practice in all regards. She takes the time to understand your business needs and adapts her skills quickly to suit. She is able to workshop and problem shoot issues effectively and always comes up with an alternate solution. Her knowledge of Salesforce is second to none and her work ethic is unwavering.

Salesforce Business Owner

StockCo Australia

Brooke has an extensive knowledge of Salesforce, and how the features can be useful / adapted into our business. She has expanded the functionality of our Credit application processes 10 fold for the writer, credit team and customer onboarding team. Brooke is always responsive to requests or suggestions and works us through what is possible or alternative solutions.

PENDING4

CEO / Creative IT

Brooke has an excellent Salesforce mind. Her talent is showing value in what can be done with the platform and enhancing the user experience in house and also for clients.The solution that was proposed was a solid fit to the current business structure. It ensured that we were not holding another set of customer data externally to our solution. The solution was easy for the customer to use, and connected centrally to the existing systems so that they were not needing to create "another login".This project has since served two major events and countless minor ones with very little issue. The platform has been able to handle the requests as the solution was optimised for efficiency which has also made it very stable.I look forward to working with this partner again.

PENDING4

CEO / Creative IT
   

Contact Me

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Please send email to brooke@brookebaker.com.au





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Qualifications

  • Bachelor of Information Technology
  • Graduate Certificate in Information Technology (partial Masters of IT)
  • Sixteen years IT experience
  • Nine years Salesforce experience
  • Nine official Salesforce Certifications (held since 2019)
  • Salesforce Consulting Partner (since 2019)
  • Trailhead Ranger (200+ badges earnt)
  • Bachelor of Information Technology
  • Graduate Certificate in Information Technology (partial Masters of IT)
  • Sixteen years IT experience
  • Nine years Salesforce experience
  • Nine official Salesforce Certifications (held since 2019)
  • Salesforce Consulting Partner (since 2019)
  • Trailhead Ranger (200+ badges earnt)
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Services

I have experience implementing, developing and managing small, medium and large instances of Salesforce - within both new and existing environments. My clients have owned a range of license levels from Professional to Unlimited, within various Salesforce clouds such as Communities, Sales Cloud, Service Cloud, Vendor apps and custom environments. I specialise in the more bespoke requirements and customisation of our client's Salesforce instance to ensure the platform suits specific business processes. All solutions produced become the intellectual property of the client, reducing further additional ongoing costs such as vendor licensing or subscription fees. I offer a range of different types of engagement to suit individual and unique business needs.

   

Testimonials

Check out all my glowing testimonials collected from LinkedIn and my Salesforce Partner AppExchange Listing

View testimonials
   

Let's Collaborate

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